Refund policy

EXCHANGE & REFUND POLICY

1.   Our policy lasts 07 days. If 07 days have gone by since product delivery, unfortunately refund or exchange will not be accommodated.

2.   To secure Customer Protection Rights, Make video while 
Unboxing the order. If seal (tape) opening is not Shown in the video, NO CLAIM such as DAMAGED or MISSING PRODUCT will be accepted.

3.   In case of Refund, Price of products will be refunded. Delivery charges are non refundable.

5.   In case of any issue in order, WhatsApp us at 0318-5761107 with your

  •     Name
  •     Order Number
  •     Unboxing Video
  •     Issue in Order

7.   Only in case of wrong product / Shade delivered, Missrose.com.pk will provide free replacement from door step. In all other cases, Customers will send back the parcel on their own & pay delivery charges.

9.   Parcel has to be Sent back for return within 07 Days after delivery.

10. Amount for Refund claim will be processed within 7 working days after receiving the returned products and checking their condition. Products must not be in used condition (other then testing the product).

11. Claim for Mascaras and Eyeliners such as dried will only be accepted if reported on the same day of receiving the parcel.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
- Gift Products

To complete your return, we require a receipt or proof of purchase i-e Invoice.

There are certain situations where only partial refunds are granted (if applicable)

Products with obvious signs of use ( other then testing )

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Advance Payment Policy
As per company policy, all orders above Rs. 6000/- require an advance payment of 10%- via EasyPaisa. This amount will be adjusted in total bill. The policy is in place to ensure secure and smooth delivery of parcel. 

Our whatsapp team will contact you for online payment. Our whatsapp number is 0318-5761107



Refunds (Process)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be sent to the account number you provided .

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@missrose.com.pk 


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@missrose.com.pk  and send your item to Address: I-8 , Islamabad. Phone Number: 0318-5761107


Shipping
To return your product, you should mail your product to Address: I-8, Islamabad. Phone Number: 0318-5761107

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs 7500, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Email: missrose.com.pk@gmail.com

For Queries Calls & SMS: 0333-0529002

Verified whatsapp Numbers:
0318-5761107
0310-0003721